User Centre

User Manual

Welcome to the TCAP User Centre.  Use the navigation menu on the right to locate training guides, support links, feature releases, best-practice blogs, sales resources, and other helpful resources.

If you can’t find the information you’re looking for, contact our technical team using the Support Tickets feature.

Microsoft Teams Resources

This section contains detailed guides for all of TCAP’s major functions.

Initial Setup

Use this guide to complete the initial deployment and setup of TCAP.

DID Management

Use this guide to request, assign and monitor numbers. TCAP integrates with wholesaler BSS/OSSs for simple number porting.

White Labelling TCAP

Resellers and wholesalers can use this guide to sell, provision and manage TCAP across multiple white-labelling levels.

Reporting

Use this guide to automatically generate detailed reports using pooled CDR records.

Call Termination

Use this guide to connect with multiple carriage providers and build in carriage redundancy.

Billing

TCAP permits three tiers of billing. Resellers and wholesalers can use this guide to customise billing structures.

API & Triggers

Wholesalers can use TCAP’s Swagger-based API to create custom automations. Resellers and customers can automate using more than 90 pre-existing triggers.

Security & Compliance

TCAP encrypts data at rest. Find out how to set policies, change settings, and manage data.

Integrations

TCAP’s API integrates with more than [x] systems. Use this guide to get started.

Support Tickets(NOC)

If you can’t find the information you’re looking for, submit a support ticket using the below form. Our support team will contact you within two business days.

Feature Requests(FEEDBEAR)

Use this section to submit feature requests, view the TCAP roadmap, or view the changelog.

Marketing Collateral

Use pre-built marketing collateral like email templates, brochures, guides, and messaging recommendations to make selling TCAP faster and easier.