User Centre
User Manual
Welcome to the TCAP User Centre. Use the navigation menu on the right to locate training guides, support links, feature releases, best-practice blogs, sales resources, and other helpful resources.
If you can’t find the information you’re looking for, contact our technical team using the Support Tickets feature.
Microsoft Teams Resources
This section contains detailed guides for all of TCAP’s major functions.
Initial Setup
Use this guide to complete the initial deployment and setup of TCAP.
DID Management
Use this guide to request, assign and monitor numbers. TCAP integrates with wholesaler BSS/OSSs for simple number porting.
White Labelling TCAP
Resellers and wholesalers can use this guide to sell, provision and manage TCAP across multiple white-labelling levels.
Reporting
Use this guide to automatically generate detailed reports using pooled CDR records.
Call Termination
Use this guide to connect with multiple carriage providers and build in carriage redundancy.
Billing
TCAP permits three tiers of billing. Resellers and wholesalers can use this guide to customise billing structures.
API & Triggers
Wholesalers can use TCAP’s Swagger-based API to create custom automations. Resellers and customers can automate using more than 90 pre-existing triggers.
Security & Compliance
TCAP encrypts data at rest. Find out how to set policies, change settings, and manage data.
Integrations
TCAP’s API integrates with more than [x] systems. Use this guide to get started.
Support Tickets(NOC)
If you can’t find the information you’re looking for, submit a support ticket using the below form. Our support team will contact you within two business days.
Feature Requests(FEEDBEAR)
Use this section to submit feature requests, view the TCAP roadmap, or view the changelog.
Marketing Collateral
Use pre-built marketing collateral like email templates, brochures, guides, and messaging recommendations to make selling TCAP faster and easier.
Sales Training
Empower your team to sell TCAP to more customers with detailed sales training guides.
